Managing knowledge

Today, we're all in the knowledge business - every industry is driven by the need to innovate its products and services, its processes, its core competencies.

Knowledge management is all about leveraging your intellectual assets to build and sustain competitive advantage.

• People: people are at the heart of every knowledge management project - it's their skills and experience you want to maximise and build upon. We help you understand the issues and objectives, get to grips with what you know (and what you don't), set the vision, and implement the policies to encourage knowledge creation and sharing.

• Processes: knowledge management is a continuous process. You need to constantly review and renew your organisation's skills and expertise. We help you define your requirements, put the right processes in place, and measure their effects.

• Technology: you want to find and publish information, encourage collaboration and communication, and capture one person's unique insight and share it throughout your organisation. We help you understand the technical options, set up and evaluate pilot projects, then work with you to build a cost-effective knowledge management infrastructure that's right for your organisation.